Refund Policy

Effective 3 October 2026.

This policy summarises section 4 of the Terms of Service, which governs if the two ever differ. Credit packs are one-time purchases with no subscription. They are sold by our merchant of record, Paddle, which processes payments and refunds.

Requests that are never billed

Requests that fail upstream, time out, are blocked or return an empty results page cost nothing. Their credits are returned to your balance automatically, and the response shows X-Credits-Used: 0. You don't need to ask.

Refunds of credit packs

• Unused packs. If you bought a pack by mistake and haven't used any of its credits, email [email protected] with the order ID (dashboard, Billing → Orders) within 14 days of purchase. We refund the full amount through Paddle to your original payment method.
• Partly used packs are not refundable, except where the DPA provides a refund of unused prepaid credits or the law requires one.
• Free credits (signup, account linking and monthly credits) have no cash value and are not refundable.
• Refunded credits are removed from your balance when the refund is issued.

How long it takes

We answer refund requests within 2 business days. Once Paddle issues the refund, it usually reaches your account within 5 to 10 business days, depending on your bank or card issuer.

Closing your account

Purchased credits don't expire while your account is open. Unused purchased credits are forfeited when you delete your account, so request any refund before you delete it.

Billing problems and chargebacks

If a charge looks wrong, email [email protected] first. We can usually fix it faster than a card dispute. We may suspend an account while a chargeback is open.